Helix® ThreadEase Privacy and Shipping Policies.
I. Information we collect: individual internet consumers
When you place an order with Helix®, you will be asked to provide your name, address, zip code, email address and billing information. This information is used to process your order and we cannot do so without it. We will never request or collect data regarding medical/health conditions; racial or ethnic origin; political, religious or philosophical beliefs or affiliations; trade union membership or sex life.
II. Information sharing
We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs. Helix® uses third party vendors (e.g., credit card processors) to help us operate our business and/or administer activities on our behalf, or as necessary to process transactions and provide our services. We may share your information with these third parties for those limited purposes. Any third-party vendor so used has agreed to protect the confidentiality of information provided by Helix®.
Helix® employs industry standard security measures to ensure the security of all data. Any data we collect is treated as proprietary and confidential and is not available to the public. Sensitive information such as passwords and financial data are encrypted. No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Helix® to intercept or access transmissions or private communications unlawfully. While we strive to protect your PII, Helix® cannot ensure or warrant the security of any information you transmit to us. You acknowledge and assume this risk when communicating with us.
How soon will my order be processed?
Your order will be processed and item(s) typically shipped within 48 hours after cleared payment.
How will you ship my order?
United States Postal Service (USPS) First Class Mail with Delivery Confirmation within the U.S.
How long before I receive my order?
Typical delivery time is as follows:
Continental U.S.: 5 - 7 business days after day of shipping
Hawaii and Alaska: Add 1 extra business day to Continental U.S. shipping estimate.
If shipped by Priority mail in the US: 3 to 4 business days after day of shipping.
International shipping (including Canada): 7 - 10 business days after day of mailing/shipping (may take up to 21 business days due to customs delay. This is beyond our control.)
Questions regarding our Helix® Threadease Products?
Please contact us. We would be happy to answer any questions you may have.